| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Entry level |
| Reports to | Field Service Manager |
| Direct reports | None |
| Experience | Fresher or up to 3 years in field work |
Field Executive (Telecom) job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Field Executive (Telecom)
Department: Telecom and Field Services
Reports to: Field Service Manager
Location: [City], [office, branch or site]
About the role
A Field Executive in telecom handles customer facing field tasks such as new connections, verification, coordination and collections in an assigned area. The role reports to the Field Service Manager. A good telecom field executive completes assigned field tasks accurately and on time, verifies customers and documents honestly, coordinates installations and service with the technical teams, follows up dues and pending cases, keeps customers informed, and is the reliable local face of the operator who makes sure connections and service actually reach the customer on the ground.
Key responsibilities
- Complete assigned field tasks such as new connections, verification and coordination.
- Verify customers, addresses and documents honestly for new connections.
- Coordinate installation and service visits with the technical teams.
- Follow up pending connections, dues and service cases in the area.
- Keep customers informed on the status of their connection or service.
- Collect dues and charges as per the process and deposit them.
- Resolve or escalate customer issues in the assigned area.
- Distribute and collect forms, documents and equipment as needed.
- Keep accurate records of tasks, verifications and collections each day.
- Cover the assigned area and meet the daily task plan.
Requirements
- Graduate or school pass with field experience
- Good local language and area knowledge
- A valid driving licence
- Fresher or up to 3 years in field work
KRAs and KPIs for a Field Executive (Telecom)
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Tasks per day | Assigned field tasks completed per day against the target |
| Verification accuracy | Verification errors on connections kept below the agreed level |
| Turnaround | Assigned cases closed within the agreed time above target |
| Collections | Dues collected against the assigned target |
| Coordination | Installations coordinated without avoidable delays above target |
| Record accuracy | Task and collection records kept accurate above target |
Skills and tools
Tools used day to day: Mobile workforce app, MS Excel, Verification tools, Collection app, Two wheeler.
Reporting line and career path
Next roles: Field Technician, Site Acquisition Executive, Field Service Manager
Interview questions for a Field Executive (Telecom)
- How do you verify a customer and documents honestly for a new connection?
- How do you coordinate an installation between the customer and the technician?
- How do you follow up dues without upsetting the customer?
- How do you cover your assigned area and meet the daily plan?
- How do you handle a customer complaint in your area?
- How do you keep accurate records of your tasks and collections?
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What does a Field Executive in telecom do?
A telecom Field Executive handles customer facing field tasks such as new connections, verification, coordination and collections in an assigned area. They verify customers and documents, coordinate installation and service, follow up pending cases and dues, and keep customers informed as the local face of the operator on the ground.
What is the difference between a Field Executive and a Field Technician?
A Field Executive handles customer facing and coordination tasks: verification, follow up, collections and coordinating visits. A Field Technician does the hands on technical work: installation and repair. The executive manages the customer and paperwork side; the technician does the technical job.
What qualifications does a telecom Field Executive need?
Most roles ask for a graduate or school pass with field experience, good local language and area knowledge, and a driving licence. Employers value honest verification, coordination and follow up, since the executive is the operator local face and must get connections and service to customers reliably.