| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Mid level |
| Reports to | Field Service Manager |
| Direct reports | None |
| Experience | 2 to 5 years in telecom field engineering |
Field Engineer job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Field Engineer
Department: Telecom and Field Services
Reports to: Field Service Manager
Location: [City], [office, branch or site]
About the role
A Field Engineer installs, commissions and maintains telecom equipment at sites and customer premises and resolves faults in the field. The role reports to the Field Service Manager. A good field engineer installs and commissions equipment right the first time, diagnoses and fixes faults within the service level, handles the harder technical jobs the technicians escalate, follows safety and quality standards, keeps site records accurate, and is the dependable pair of hands the field service manager sends when a job needs real engineering judgement on the ground.
Key responsibilities
- Install and commission telecom equipment at sites and customer premises.
- Diagnose and resolve field faults within the agreed service level.
- Handle the harder technical jobs that field technicians escalate.
- Test and verify equipment and links after installation or repair.
- Follow safety, quality and manufacturer standards on every job.
- Coordinate with the NOC and O&M teams on faults and maintenance.
- Keep site records, configurations and job reports accurate and up to date.
- Manage spares and tools for the jobs assigned to you.
- Support new site rollout, upgrades and acceptance testing when needed.
- Guide field technicians on method and safety when needed.
Requirements
- Diploma or degree in electronics or telecom engineering
- Experience in telecom field work
- Knowledge of telecom equipment and safety
- 2 to 5 years in telecom field engineering
KRAs and KPIs for a Field Engineer
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Service level | Assigned faults resolved within the service level above target |
| First time fix | Jobs fixed on the first visit above the agreed level |
| Installation quality | Installations passing acceptance the first time above target |
| Safety | Reportable safety incidents on own jobs kept near zero |
| Record accuracy | Site records and job reports kept accurate above target |
| Productivity | Jobs completed per day above the agreed target |
Skills and tools
Tools used day to day: Test and measurement instruments, Laptop and configuration tools, Hand tools, Ticketing app, GPS and workforce app.
Reporting line and career path
Next roles: Field Service Manager, O&M Engineer, Transmission Engineer
Interview questions for a Field Engineer
- How do you commission a new site and verify it before handover?
- How do you diagnose a fault a technician could not fix?
- How do you keep first time fix high on your jobs?
- How do you follow safety standards on a rooftop or tower site?
- How do you keep site records and configurations accurate?
- How do you coordinate with the NOC during a fault?
Managing a Field Engineer in ZeniaHR
Hire and manage your telecom and field services team in one place
Post the role, onboard the new hire, and track attendance, leave and KRAs in ZeniaHR. Free for your first 50 employees.
Book a free demoSee pricingFrequently asked questions
What does a Field Engineer do in telecom?
A Field Engineer installs, commissions and maintains telecom equipment at sites and customer premises and resolves faults in the field. They handle the harder technical jobs technicians escalate, test and verify equipment, follow safety and quality standards, and keep site records accurate while meeting the service level.
What is the difference between a Field Engineer and a Field Technician?
A Field Technician does hands on installation and repair, often following set procedures. A Field Engineer has more technical training and judgement, handling commissioning, complex faults and the jobs technicians escalate. The engineer carries more responsibility and often guides the technicians on method and safety.
What qualifications does a Field Engineer need?
Most roles ask for a diploma or degree in electronics or telecom engineering with two to five years in telecom field work. Employers value installation, commissioning and fault diagnosis skills, knowledge of telecom equipment and safety, and the reliability to fix jobs right the first time within the service level.