| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Manager |
| Reports to | Circle Operations Manager |
| Direct reports | O&M Engineer, Tower Technician |
| Experience | 8 to 12 years in telecom operation and maintenance |
O&M Manager job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: O&M Manager
Department: Telecom and Field Services
Reports to: Circle Operations Manager
Location: [City], [office, branch or site]
About the role
An O&M Manager runs the operation and maintenance of telecom network sites, keeping towers, base stations and power systems running. The role reports to the Circle Operations Manager. A good O&M manager keeps site uptime high, runs preventive maintenance on schedule, resolves site faults fast, controls energy and diesel cost, keeps sites and their power and earthing safe, manages maintenance contractors well, and makes sure the physical network keeps running so the coverage customers depend on never goes dark.
Key responsibilities
- Run the operation and maintenance of network sites, towers, base stations and power.
- Keep site uptime high by resolving power and equipment faults quickly.
- Run preventive maintenance on schedule so faults are prevented, not just fixed.
- Control energy, diesel and battery cost across the site portfolio.
- Keep site power, earthing, safety and security in good order.
- Manage maintenance contractors and hold them to service and safety standards.
- Coordinate spares, batteries and diesel so sites are not held up.
- Handle site outages and escalations to restore coverage fast.
- Track site uptime, maintenance compliance and cost and report them.
- Guide O&M engineers and tower technicians on maintenance and safety.
Requirements
- Diploma or degree in electrical or electronics engineering
- Experience in telecom site maintenance
- Knowledge of site power and safety
- 8 to 12 years in telecom operation and maintenance
KRAs and KPIs for a O&M Manager
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Site uptime | Network site uptime held above the agreed service level |
| Preventive maintenance | Scheduled preventive maintenance completed on time above target |
| Fault resolution | Site faults resolved within the agreed target time |
| Energy cost | Energy and diesel cost per site within the agreed limit |
| Safety | Reportable site safety incidents kept near zero |
| Contractor performance | Maintenance contractors meeting service standards above target |
Skills and tools
Tools used day to day: Site monitoring systems, Ticketing tools, MS Excel, Energy management tools, Inventory systems.
Reporting line and career path
Next roles: Circle Operations Manager, Head of Field Operations, Circle Head
Interview questions for a O&M Manager
- How do you keep site uptime high across a large portfolio?
- How do you run preventive maintenance so faults are prevented?
- How do you control energy and diesel cost across sites?
- How do you keep site power, earthing and safety in good order?
- How do you handle a site outage that has taken coverage down?
- How do you hold maintenance contractors to service and safety standards?
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What does an O&M Manager do in telecom?
An O&M Manager runs the operation and maintenance of telecom network sites, keeping towers, base stations and power systems running. They keep site uptime high, run preventive maintenance on schedule, resolve faults fast, control energy cost and keep sites safe. They keep the physical network running.
What does O&M stand for in telecom?
O&M stands for operation and maintenance. It covers keeping network sites running: towers, base stations, power, batteries, air conditioning and earthing. O&M teams run preventive maintenance to prevent faults and resolve outages fast, so the coverage customers depend on stays available.
What skills does an O&M Manager need?
The role needs strong site operation and maintenance knowledge, power and energy systems, and preventive maintenance discipline, plus fast fault resolution. Add energy cost control, contractor and safety management, since the manager keeps a portfolio of sites running safely and within budget across all weather.