| Detail | For this role |
|---|---|
| Department | E-commerce |
| Level | Entry level |
| Reports to | Marketplace Manager |
| Direct reports | None |
| Experience | Fresher or up to 3 years in marketplace operations |
Marketplace Executive job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Marketplace Executive
Department: E-commerce
Reports to: Marketplace Manager
Location: [City], [office, branch or site]
About the role
A Marketplace Executive handles the daily work of running listings and orders on marketplaces such as Amazon and Flipkart. They create and update listings, process orders, manage inventory feeds, and resolve routine platform issues. The role reports to the Marketplace Manager. A good marketplace executive keeps listings live and accurate across platforms, processes orders and returns on time, keeps inventory in sync to avoid stock outs and penalties, and resolves platform issues quickly so sales are never held up.
Key responsibilities
- Create and update listings across marketplaces with correct content and price.
- Process marketplace orders and coordinate their dispatch and returns on time.
- Manage inventory feeds so stock is in sync and stock outs are avoided.
- Update prices and offers on the marketplaces accurately as instructed.
- Monitor listings for suppression, errors and buy box loss and fix them.
- Handle routine platform issues, claims and account notifications promptly each day.
- Support sale event setup and execution across all the platforms.
- Track orders, returns and cancellations and follow up on issues.
- Coordinate with operations and support on marketplace order issues.
- Maintain accurate records of listings, orders and platform issues daily.
Requirements
- Graduate in any stream
- Good computer and Excel skills
- Marketplace experience is an advantage
- Fresher or up to 3 years in marketplace operations
KRAs and KPIs for a Marketplace Executive
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Listing health | Listings live and accurate with suppressions below the target |
| Order processing | Marketplace orders processed within the platform time to avoid penalties |
| Inventory sync | Stock kept in sync with stock outs and oversells below target |
| Buy box | Buy box retained on key listings above the target |
| Issue resolution | Platform issues and claims resolved within the target time |
| Sale events | Sale event setup completed correctly before go live |
Skills and tools
Tools used day to day: Amazon Seller Central, Flipkart Seller Hub, MS Excel, Inventory feed tools, Order and returns tools.
Reporting line and career path
Next roles: Marketplace Account Manager, Marketplace Manager, Marketplace Ads Specialist
Interview questions for a Marketplace Executive
- How do you keep listings live and accurate across marketplaces?
- How do you process marketplace orders within the platform time limits?
- How do you keep inventory in sync to avoid oversells and stock outs?
- How do you fix a listing that has been suppressed?
- How do you support marketplace operations during a sale event?
- Tell me about a platform issue you resolved quickly.
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What does a marketplace executive do?
A marketplace executive handles the daily work of running listings and orders on marketplaces such as Amazon and Flipkart. They create and update listings, process orders, manage inventory feeds, and resolve routine platform issues. They keep listings live and accurate, process orders on time, and keep inventory in sync to avoid stock outs and penalties.
What qualifications do you need to be a marketplace executive?
Most marketplace executives are graduates with good computer and Excel skills, and marketplace experience is an advantage. Employers look for accuracy in listing and order work, the ability to manage inventory feeds, resolve platform issues, and support sale events. It is a common entry into marketplace account management and management roles.
What is the difference between a marketplace executive and account manager?
A marketplace executive handles the daily operational tasks of listings, orders and inventory on marketplaces. A marketplace account manager owns a set of seller or brand accounts and focuses on growing them and keeping them healthy. The executive executes operations, while the account manager manages relationships and account growth.