| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Mid level |
| Reports to | NOC Manager |
| Direct reports | None |
| Experience | 1 to 4 years in a network operations centre |
NOC Engineer job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: NOC Engineer
Department: Telecom and Field Services
Reports to: NOC Manager
Location: [City], [office, branch or site]
About the role
A NOC Engineer monitors the telecom network from the operations centre, catches faults as they happen, and coordinates the field teams to resolve them. The role reports to the NOC Manager and works in rotating shifts. A good NOC engineer watches alarms closely, detects and logs faults before customers notice, escalates the serious ones fast, coordinates field response, keeps clean tickets and shift handovers, and helps keep the network available around the clock as one of the eyes that never leave the network.
Key responsibilities
- Monitor network alarms and performance from the operations centre during the shift.
- Detect, log and classify faults quickly and open tickets for them.
- Escalate major faults through the matrix so the right people respond.
- Coordinate field and O&M teams to resolve faults within the service level.
- Track open faults through to closure and update the tickets.
- Handle planned maintenance windows and watch for the impact.
- Reduce false alarms by verifying each one before escalating it.
- Keep a clean shift handover so no fault is dropped.
- Prepare shift reports on faults, outages and network performance for the shift.
- Follow the monitoring and escalation procedures on every shift without shortcuts.
Requirements
- Diploma or degree in electronics or telecom engineering
- Knowledge of network monitoring tools
- Willingness to work rotating shifts
- 1 to 4 years in a network operations centre
KRAs and KPIs for a NOC Engineer
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Fault detection | Faults detected before customer reports above the agreed level |
| Escalation time | Major faults escalated within the required time above target |
| Resolution coordination | Faults driven to closure within the service level above target |
| Ticket quality | Tickets logged complete and accurate above the agreed level |
| Alarm handling | False escalations kept below the agreed level |
| Handover | Clean shift handovers with no dropped faults |
Skills and tools
Tools used day to day: Network management systems, Alarm and monitoring tools, Ticketing systems, MS Excel, Communication tools.
Reporting line and career path
Next roles: NOC Manager, Circle Operations Manager, Transmission Engineer
Interview questions for a NOC Engineer
- How do you catch a fault before customers report it?
- How do you decide when to escalate a fault?
- How do you coordinate a field team to resolve a fault during your shift?
- How do you avoid raising false escalations?
- How do you keep a clean handover at the end of a shift?
- How do you stay alert and accurate through a night shift?
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What does a NOC Engineer do?
A NOC Engineer monitors the telecom network from the operations centre, catches faults as they happen and coordinates the field teams to resolve them. They watch alarms, log and classify faults, escalate serious ones, track them to closure and keep clean tickets and shift handovers, working in rotating shifts.
Is a NOC Engineer job good for freshers?
Yes, a NOC engineer role is a common entry into telecom operations for electronics and telecom graduates. It builds strong monitoring, fault handling and coordination skills and a broad view of the network. It involves rotating and night shifts, and it can lead to NOC manager and operations roles.
What is the difference between a NOC Engineer and a Field Engineer?
A NOC Engineer watches the network remotely from the operations centre and coordinates response. A Field Engineer goes to the sites to install, commission and fix equipment. The NOC engineer detects and directs; the field engineer physically resolves the fault on the ground.