| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Mid level |
| Reports to | O&M Manager |
| Direct reports | Tower Technician |
| Experience | 2 to 5 years in telecom operation and maintenance |
O&M Engineer job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: O&M Engineer
Department: Telecom and Field Services
Reports to: O&M Manager
Location: [City], [office, branch or site]
About the role
An O&M Engineer maintains telecom network sites, keeping base stations, power, batteries and cooling running through preventive and corrective maintenance. The role reports to the O&M Manager. A good O&M engineer keeps their assigned sites up, runs preventive maintenance on schedule so faults are prevented, restores power and equipment faults fast, keeps site safety and records in order, manages diesel and battery health, and is the person who keeps the physical sites in their patch alive so the coverage over them never drops.
Key responsibilities
- Maintain assigned network sites, including base stations, power, batteries and cooling.
- Run preventive maintenance on schedule to prevent faults before they happen.
- Restore power and equipment faults at sites within the service level.
- Manage diesel, battery and power backup so sites stay up during outages.
- Keep site earthing, safety and security in good order.
- Test and verify site systems after maintenance or repair.
- Keep site records, checklists and asset details accurate and current.
- Coordinate spares, batteries and diesel for the assigned sites.
- Supervise tower technicians and contractors on site work and safety.
- Escalate major site faults and report site health to the manager.
Requirements
- Diploma in electrical or electronics engineering
- Experience in telecom site maintenance
- Knowledge of site power and safety
- 2 to 5 years in telecom operation and maintenance
KRAs and KPIs for a O&M Engineer
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Site uptime | Assigned site uptime held above the agreed service level |
| Preventive maintenance | Scheduled preventive maintenance completed on time above target |
| Fault restoration | Site faults restored within the agreed target time |
| Power management | Power outages at sites kept below the agreed level |
| Safety | Reportable site safety incidents kept near zero |
| Records | Site records and checklists kept accurate above target |
Skills and tools
Tools used day to day: Site monitoring tools, Multimeter and power tools, Ticketing app, MS Excel, GPS and workforce app.
Reporting line and career path
Next roles: O&M Manager, Field Service Manager, Transmission Engineer
Interview questions for a O&M Engineer
- How do you keep your assigned sites up through power failures?
- How do you run preventive maintenance so faults are prevented?
- How do you restore a site that has gone down on power?
- How do you keep site earthing and safety in good order?
- How do you manage diesel and battery backup at sites?
- How do you keep site records and checklists accurate?
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What does an O&M Engineer do in telecom?
An O&M Engineer maintains telecom network sites, keeping base stations, power, batteries and cooling running through preventive and corrective maintenance. They keep assigned sites up, run preventive maintenance on schedule, restore faults fast, manage power backup and keep site safety and records in order.
What is preventive maintenance at a telecom site?
Preventive maintenance is planned upkeep done on a schedule to stop faults before they happen: checking and servicing power, batteries, cooling, earthing and equipment. It keeps sites reliable and reduces outages, unlike corrective maintenance, which fixes a fault after it has already taken a site down.
What qualifications does an O&M Engineer need?
Most roles ask for a diploma in electrical or electronics engineering with experience in telecom site maintenance and knowledge of site power and safety. Employers value preventive maintenance discipline, fast fault restoration and careful record keeping, since site uptime rests on how well the sites are maintained.