| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Manager |
| Reports to | Circle Head |
| Direct reports | O&M Engineer, Field Engineer, Site Acquisition Executive |
| Experience | 8 to 12 years in telecom operations with a leadership role |
Telecom Cluster Head job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Telecom Cluster Head
Department: Telecom and Field Services
Reports to: Circle Head
Location: [City], [office, branch or site]
About the role
A Telecom Cluster Head runs a cluster of sites and towns within a circle, owning its network performance, field response and cost end to end. The role reports to the Circle Head. A good telecom cluster head keeps the cluster sites available, gets faults fixed fast with the local field teams, controls cluster cost, delivers rollout in the cluster, keeps customers in the cluster well served, and acts as the single owner the circle head can hold responsible for everything that happens in that patch of the network.
Key responsibilities
- Own network performance, field response and cost for the cluster of sites and towns.
- Keep cluster sites available and drive fast fault resolution with local teams.
- Deliver rollout and expansion in the cluster on time and budget.
- Control cluster operating cost across energy, maintenance and manpower.
- Coordinate O&M, field and site teams within the cluster.
- Handle cluster outages and escalations to restore service fast.
- Manage local vendors, contractors and site owners in the cluster.
- Keep the cluster compliant with telecom, safety and statutory needs.
- Track cluster uptime, faults and cost and report to the circle head.
- Build and guide the field and maintenance teams in the cluster.
Requirements
- Degree or diploma in electronics or telecom engineering
- Experience in telecom operations
- Knowledge of network and site operations
- 8 to 12 years in telecom operations with a leadership role
KRAs and KPIs for a Telecom Cluster Head
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Cluster uptime | Cluster network uptime held above the agreed service level |
| Fault resolution | Mean time to restore in the cluster within the agreed target |
| Rollout | Cluster rollout milestones delivered on schedule |
| Operating cost | Cluster operating cost held within the approved budget |
| Customer experience | Cluster customer experience score above the agreed benchmark |
| Safety | Reportable field safety incidents in the cluster kept near zero |
Skills and tools
Tools used day to day: Network management systems, Fault and ticketing tools, MS Excel, Operations dashboards, GPS and workforce apps.
Reporting line and career path
Next roles: Circle Head, Head of Field Operations, Regional Operations Head
Interview questions for a Telecom Cluster Head
- How do you keep cluster sites available with a small local team?
- How do you deliver rollout in a cluster with site and permission delays?
- How do you control cluster operating cost?
- How do you handle a cluster outage that takes towns off the network?
- How do you manage local site owners and contractors?
- How do you coordinate O&M, field and site teams in a cluster?
Managing a Telecom Cluster Head in ZeniaHR
Hire and manage your telecom and field services team in one place
Post the role, onboard the new hire, and track attendance, leave and KRAs in ZeniaHR. Free for your first 50 employees.
Book a free demoSee pricingFrequently asked questions
What does a Telecom Cluster Head do?
A Telecom Cluster Head runs a cluster of sites and towns within a circle, owning its network performance, field response and cost end to end. They keep cluster sites available, get faults fixed fast, deliver rollout, control cost and manage local teams and vendors. They own everything in that patch of network.
What is the difference between a Cluster Head and a Circle Head?
A Circle Head owns a whole circle, a state or region, with all its operations and business. A Telecom Cluster Head owns a smaller cluster of sites and towns within that circle. The cluster head reports to the circle head and is the local owner for their patch of the network.
What skills does a Telecom Cluster Head need?
The role needs strong cluster operations and fault management, rollout delivery and cost control, plus vendor and site owner management. Add field coordination, safety awareness and leadership, since the cluster head is the single owner the circle head holds responsible for the network in that area.