Exit management for telecom and field service companies

Notice and ticket handover

Thirty days of notice suits most technicians once confirmed, with longer notice for team leaders and engineers who hold customer relationships. ZeniaHR holds these notice periods in its work terms settings, grade by grade, and entering the resignation fixes the last working day. In the final week, stop assigning new installations to the leaver, reassign open tickets, and have him brief his replacement on customers with ongoing complaints. The team leader signs off the handover before clearance starts.

Clearance against the custody form

Work from the latest signed custody form, item by item, with the store in-charge present. Alongside ZeniaHR's standard exit checklist, the field-specific items are listed below. If something is missing, record a written finding before any recovery, and remember that recoveries are deductions from wages under the Code on Wages rules.

• Splicer, OTDR and power meter, checked by serial number
• Router and cable stock, reconciled with the store's issue records
• Company SIM, returned or transferred to the replacement
• Tool bag, ladder, harness and helmet
• ID card and uniform

Worked example: a final settlement

Abdul resigns after 3 years and 8 months, with a last working day of 18 June and a gross of ₹22,500. With June's 30 calendar days his day rate is ₹750, so 18 paid days come to 18 x ₹750 = ₹13,500. Add his approved May incentive of ₹1,680 and his final fuel sheet of ₹2,100, and the settlement is ₹17,280 before deductions, plus any leave encashment due. He gets no gratuity: he is a permanent employee with under five years of continuous service. Run it as an off-cycle payroll and pay within two working days of 18 June.

Rollout teams and rehiring

When a fixed-term rollout ends, each technician's term simply expires, but the final pay still follows the two-working-day rule, and gratuity for a fixed-term employee is paid in proportion to the term served, with no five-year condition. Keep them in the previous employees list with a note on their audit scores and attendance. When the next rollout starts in a neighbouring district, those notes tell you whom to call first, which saves weeks of hiring and training.

How to set it up in ZeniaHR

1. Enter a 30-day notice for confirmed technicians under work terms, and add grade overrides that lengthen it for team leaders and engineers.
2. Enter the resignation so the last working day is set, and ask the dispatcher to stop sending new installations to the leaver.
3. Complete offboarding with the exit reason and the standard checklist, and upload the signed custody return.
4. Add pending incentives, the final fuel sheet and leave encashment as inputs in an off-cycle payroll run.
5. Check the settlement against the gratuity and settlement reports and pay within two working days.

Read more about employee records and exits in ZeniaHR.

Roles this applies to

Frequently asked questions