| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Entry level |
| Reports to | Field Service Manager |
| Direct reports | None |
| Experience | 1 to 3 years in CCTV or electronics installation |
CCTV Technician job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: CCTV Technician
Department: Telecom and Field Services
Reports to: Field Service Manager
Location: [City], [office, branch or site]
About the role
A CCTV Technician installs and maintains closed circuit camera and surveillance systems at homes, shops and offices. The role reports to the Field Service Manager or an installation supervisor. A good CCTV technician installs cameras and recorders that work reliably, sets clear camera angles and recording, wires and configures the system neatly, resolves faults so footage is never lost, explains the system to the customer, and leaves each site with a working, well set up surveillance system the customer can trust.
Key responsibilities
- Install cameras, recorders and cabling at customer premises to plan.
- Set camera angles, focus and recording so coverage meets the customer need.
- Configure the recorder, storage and remote viewing on the customer devices.
- Test the full system and confirm clear footage before handover.
- Diagnose and repair faults so recording and footage are not lost.
- Wire and mount equipment neatly and safely at the site.
- Explain the system, recording and remote viewing to the customer.
- Maintain and service installed systems on call and on schedule.
- Keep installation records, serial numbers and configurations for each site.
- Follow safety practices while working at height and with power.
Requirements
- ITI or diploma in electronics or electrical
- Training in CCTV and surveillance systems
- A valid driving licence is an advantage
- 1 to 3 years in CCTV or electronics installation
KRAs and KPIs for a CCTV Technician
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Installs per day | CCTV installations completed per day against the agreed target |
| System uptime | Installed systems recording reliably above the agreed level |
| First time fix | Faults fixed on the first visit above the agreed level |
| Install quality | Installations passing quality check the first time above target |
| Customer satisfaction | Customer satisfaction on installs above the agreed benchmark |
| Records | Installation and configuration records kept accurate above target |
Skills and tools
Tools used day to day: Hand and power tools, Crimping and cabling tools, Cameras and recorders, Laptop or mobile for configuration, Ladder and safety gear.
Reporting line and career path
Next roles: Installation Technician, Field Technician, Field Engineer
Interview questions for a CCTV Technician
- How do you decide camera angles to cover a shop fully?
- How do you set up remote viewing on a customer phone?
- How do you diagnose a camera that has stopped recording?
- How do you keep cabling neat and safe at a site?
- How do you confirm the whole system works before handover?
- How do you stay safe while installing cameras at height?
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What does a CCTV Technician do?
A CCTV Technician installs and maintains camera and surveillance systems at homes, shops and offices. They install cameras, recorders and cabling, set angles and recording, configure remote viewing, test the system and repair faults. They leave each site with a working, well set up surveillance system the customer can trust.
What qualifications does a CCTV Technician need?
Most roles ask for an ITI or diploma in electronics or electrical with training in CCTV and surveillance systems. A driving licence helps for field work. Employers value neat installation, camera and recorder configuration, fault repair and customer handling, since the technician sets up and services systems at customer sites.
Is CCTV Technician a good career?
CCTV and surveillance demand is steady across homes, shops and businesses, so skilled technicians find regular work. It builds electronics, installation and customer skills and can grow into installation, field technician and field engineer roles, especially for those who add networking and IP camera knowledge.