| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Entry level |
| Reports to | Field Service Manager |
| Direct reports | None |
| Experience | Fresher or up to 3 years in DTH or field installation |
DTH Technician job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: DTH Technician
Department: Telecom and Field Services
Reports to: Field Service Manager
Location: [City], [office, branch or site]
About the role
A DTH Technician installs and services direct to home satellite television at customer homes, from the dish to the set top box. The role reports to the Field Service Manager. A good DTH technician installs the dish and box quickly and correctly, aligns the dish for a strong signal, activates the connection, resolves signal and box faults, handles a high volume of home visits a day, keeps customers satisfied with clean, quick work, and closes each job so the customer is watching television before the technician leaves.
Key responsibilities
- Install the dish, set top box and cabling at customer homes.
- Align the dish for a strong, stable signal on all channels.
- Activate the connection and confirm the subscription is working.
- Diagnose and fix signal, box and picture faults on service calls.
- Handle a high volume of installation and service visits each day.
- Explain the connection and remote to the customer clearly.
- Replace faulty set top boxes, cables and accessories as needed.
- Keep installation and service records and serial numbers up to date.
- Collect any dues or charges as per the process.
- Work safely at height while mounting and aligning the dish.
Requirements
- ITI or school pass with a technical course
- Training in DTH installation is an advantage
- A valid driving licence is an advantage
- Fresher or up to 3 years in DTH or field installation
KRAs and KPIs for a DTH Technician
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Jobs per day | Installations and service calls completed per day against target |
| Signal quality | Installations with a strong stable signal above the agreed level |
| First time fix | Service faults fixed on the first visit above the agreed level |
| Turnaround | Jobs completed within the promised time above the agreed level |
| Customer satisfaction | Customer satisfaction on visits above the agreed benchmark |
| Records | Job records and serial numbers kept accurate above target |
Skills and tools
Tools used day to day: Signal meter, Hand tools, Crimping tools, Ladder and safety gear, Mobile app for jobs.
Reporting line and career path
Next roles: Installation Technician, Field Technician, Field Executive (Telecom)
Interview questions for a DTH Technician
- How do you align a dish for the best signal quickly?
- How do you diagnose a no signal complaint at a home?
- How do you handle a high number of visits in one day?
- How do you set up and explain the connection to a customer?
- How do you stay safe while mounting a dish at height?
- How do you confirm the whole connection works before you leave?
Managing a DTH Technician in ZeniaHR
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What does a DTH Technician do?
A DTH Technician installs and services direct to home satellite television at customer homes, from the dish to the set top box. They install and align the dish for a strong signal, activate the connection, fix signal and box faults, and handle many home visits a day, leaving each customer watching television.
What qualifications does a DTH Technician need?
Most roles need an ITI or a school pass with a technical course, and training in DTH installation helps. A driving licence is useful for field work. Employers value dish alignment, box setup, fault repair and customer handling, along with the speed to finish many home visits a day safely.
What is the difference between a DTH Technician and a Field Technician?
A DTH Technician specialises in satellite television installation and service at homes: dish, box and signal. A Field Technician handles a wider range of telecom equipment and faults in the field. The DTH role is focused on home television connections; the field technician covers broader network work.